Refund policy
Refund policy
Thank you for shopping at Sweet Cheeks Colon Care. We value your satisfaction and want to ensure a smooth shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- You have 30 days from the date of purchase to return an item.
- To be eligible for a return, an unboxing video is required, the item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) is required for all returns.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days to your original payment method.
- Shipping costs are non-refundable.
Exchanges
- We only replace items if they are defective or damaged. If you need an exchange, contact us at hello@sweetcheek.au.
Non-Returnable Items
- Certain items, such as perishable goods, personalized products, and digital downloads, are non-returnable.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure the return reaches us.
Contact Us
If you have any questions about our return policy, please contact us at hello@sweetcheek.au.
Sweet Cheeks Colon Care reserves the right to update this policy at any time without prior notice.